By 
Recently, while watching the movie The Lion King captivating my granddaughter, the Lion King (Mustafa) offered his young cub Simba some wonderful words of wisdom: “You haven’t become what you will be yet!” This is a powerful truth, often overlooked by management, and yet can easily be tied to the telecom expenses and asset management of your company’s telecom/wireless management teams. Given the right tools combined with determination and training, your management teams can produce maximum savings and optimum efficiencies that cannot be replicated through their own diligence. In effect: Becoming all that they can be.
Bring your telecom management team into the 21st century and give them what they need to discover the cost savings your business needs to stay competitive. Or better yet, gain a competitive advantage over rival companies in this vital overhead category. If your team isn’t using best-in-class software for inventory automation, spend optimization, purchasing/help desk management, invoices and payments, your telecom/wireless management teams They have not yet become what could be!
Consider these seven key performance indicators (KPIs)
The Aberdeen Group outlines the following seven KPIs and demonstrates optimal performance of its wireless/telecom management team when companies implement best-in-class TEM (Telecom Expense Management) solutions with these excellent results:
Best-in-class companies exhibited the following characteristics:
- Average productivity increase of 45 percent for fixed invoice reconciliation, auditing, and disputes
- 41 percent average productivity increase for stationary procurement and service order tracking
- 42 percent average productivity increase for mobile invoice reconciliation, auditing and disputes
- Average productivity increase of 40 percent for mobile shopping and service order tracking
Another report, Execute on Wireless Expense Management to Drive ROI, showed that best-in-class companies achieved:
- 31 percent decrease in the cost of monthly wireless voice services
- 24 percent decrease in the cost of monthly wireless data services
- 26 percent decrease in the cost of managing devices
You have management teams in place. Help them help your business achieve optimal results and become what it can be.
Think about what your management teams need to do to optimally manage your wireline and wireless assets.
A company’s telecom management team must be able to track all wireless and wireline assets from inception to disposal (hoping accuracy has been maintained), analyzing all telecom bills covering each provider while reviewing each asset. Optimization/Validation:
- Contract compliance while optimizing each plan/asset on a monthly basis
- all assets of no or low use of each service offering. Examples: data identification, voice, text messages on a wireless device
- all the features and/or options of the plan, marking those assets that are not needed or not used
- supplier invoices while demonstrating that all negotiated and available discounts are occurring correctly
- feature options are in the best plans with no surcharges
- recommended changes while keeping track of all moves, additions, changes and deletions
- while following all corporate policies
Once each telecom asset is optimized, correctly process invoices while preparing them for timely payment as your team takes into account all asset allocations and cost centers. All of this is necessary for best-in-class TEM/WEM management.
Expense optimization results
Our experience indicates that the results of your telecom management team reflect your telephony expertise, time available/spent optimizing with or without automation tools to manage these vital assets.
- Your spend and asset optimization results will undoubtedly fall into one of the following categories:
- worst of cases; excessive time spent for less or no real savings
- excessive man-hours achieving optimal savings results (drastically reducing ROI)
- in the best case; fewer man-hours spent to achieve the best possible savings.
- Unfortunately for many companies, the worst case scenario is pretty typical.
Efficient Telecom/Wireless Expense Management (TEM/WEM)
This is when your telecom management team becomes what it can be! Your business providing telephony training (or smart sourcing to a TEM/WEM solution provider) using a top-tier automated software solution will lead your telecom management team to the coveted best-in-class designation at optimal savings and provides valuable time -Saving efficiencies.
Is your current telecom/wireless management team equipped and prepared to become everything your organization has determined it should be?
Please let me know how I can help your organization successfully achieve telecom/wireless savings that your properly assisted telecom team would love to achieve.